[ MARKETING SOLUTIONS ]

ONLINE REPUTATION MANAGEMENT (ORM)

[ About Online Reputation Management ]

ONLINE REPUTATION
MANAGEMENT

Online reputation management is essential as it allows businesses to monitor their online reputation regularly. According to an Ipsos MORI study in 2018, 97% of business owners say online reputation management is important. Since online content continuously shifts, how people perceive a brand can also change drastically. Therefore, it is essential for companies to monitor its online reputation continuously and to rectify any negative opinion in a speedy way to prevent unwanted escalation.

Maintain Relationship with Public

As the information is fast flowing in the internet age, establishing a good brand image and maintaining friendly relationships are ultimately important. Online platforms with positive reputations could help you build trust with your clients. 85% of consumers trust online reviews as much as personal recommendations. Why not use it to your advantage? [ ME ]² could help you monitor comments and respond immediately.

Fading Negative Comments

Online reputations of your products highly affect your customer’s decisions for buying. American Express Customer Service Barometer has shared a study and proved that an unsatisfied experience is easier to share on the website than a satisfying experience. Reviews that only gave 1 or 2 stars failed to convert 86% of prospective customers. Furthermore, North Americans report telling more people about poor service (15 people on average) than about good experiences (9 people on average). You will need an expert to manage negative feedback online to gain back trust.

Establish Positive Comments

 According to the 2019 Edelman Trust Barometer Global Report, 65% of consumers trust online search engines the most when researching a business. Do you think you can recruit talented employees if the comments found online about your company are positive (vs. negative)?

Comments would be monitored and [ ME ]² can help create positive comments and fade out negative comments. With our SEO services, we will identify negative wordings and help you keep positive feedback and messages on the first page of search results on the search engine. It reduces negative impact and builds customers’ trust.

[ Types of Reputation Management ]

REMOVE NEGATIVE
COMMENTS & COMPLAINTS

It is important to delete the negative messages and comments skillfully at a suitable time. Crisis management is ultimately important for your brand. Companies need to keep a positive image and to show how active they are willing to solve problems with their customers. We can help make the crisis become an opportunity to rebuild your image.

INTERNAL REPUTATION

People can get other information on the Internet easily. Your colleagues are representatives of your company, any bad comments from them will affect your brand. [Company] can help by implementing SEO and eliminating negative components of the companies. A good company reputation can maintain long-term growth of the business. Establish positive comments and company culture can protect your company’s reputation.

COMMERCIAL REPUTATION

Companies might face negative comments from the consumers, as the services might not always fulfill their expectations. Under these circumstances, you need to have immediate remedial strategies to reduce negative impacts.

CORPORATE REPUTATION

Reputation is a valuable thing for companies since building a reliable image of the brand is not easy. It requires building up culture and value in the long term. A good corporate reputation can get more eyes from the target audience, which can increase the conversion rate over time.

Why Choose [ ME ]²

We help clients identify accurate keywords, optimize their websites, search advertisement (SEM), manage social media platforms and online reputations. We provide digital marketing plans to boost campaign results, enhance brand image and uplift business growth.